Service Logos: Efficiency; Honesty; Care; Achievement
Efficiency; Honesty, Care; Achievement – What we mention the service logos, not only plant in our brains deeply but also been represent through the daily operation of our staff.
In order to support our service commitments to our customers, we set up a mature service system To guarantee our service level, whose include internal speedy business SOP, Easy booking on line system, customer service and complains live system, internal customer service standard, ect.
Efficiency:
Express, Safety, Easy and In time – to represent our high efficiency service level. Customer friendly system - business SOP (standard operation procedures), enable us to react quickly for customer need, and enable to delivery safety for your cargo to final destinations.Easy booking on line system will allow you to check the ocean freight and sailing schedule, booking on line and track and tracing your cargo status; Customer service and complains live system will allow you to enquiry and complains, you can get Live feed back for your questions and your complains.
Honesty:
“Honest is the principal of all the business”, Face the industry’s tough competitive, some company offer the rate below cost , negative freight, and higher destination local charges..We always follow up the principal of the business in a long run. We publish our rate and local/destination charges are open, transparent, reasonable and never charge some unreasonable from our customers. To customer, we commit our service honestly, to our staff and partner,we commit our company’s principal honestly.
Care:
Do it with your heart, can do things better. For our customers, we serve them from heart and care them need from heart. We are care about the safety delivery of Customer cargo, care about Customers’s interests, we are more care about Customer’s long term development. Our Care represent by our care of customers’s different needs, basis on different needs from difference customers we provide the high value services to meet their needs respectively. Enable Customers’ Needs been fully complement. The services provide by us is considering the customers’s different Needs in the whole transportation process, it shows our care to all our customers.
Acheivement:
From our view, Customers’ order is not just a simple commodity,but we can see the They expect to satisfy their customers and finish their target through our well services. We believe That Customers is not only our clients,but also a trustful friends. We hope that we can set up long term cooperation with all our customers. Though the mutual cooperation, we can develop under their support, we hope it will also been help for customers’d own development and reach their goals.